পরিষেবার শর্তাবলী

Terms & Conditions

Last Updated: October 2025

Welcome to Aaheal, the official e-commerce platform operated by Aahan Global Retail Private Limited, a company registered under the laws of India. By accessing, browsing, or making a purchase on our website, you agree to comply with and be bound by the following Terms and Conditions. These Terms constitute a legally binding agreement between you (the “User” or “Customer”) and Aahan Global Retail Private Limited (“Company,” “Aaheal,” “we,” “our,” or “us”).

If you do not agree to these Terms, please do not use our website or services.

1. Company Information

Company Name: Aahan Global Retail Private Limited
Brand Name: Aaheal
Email: support@aaheal.com
Phone: +91- 9679109065
Address: MALIR BAGAN, BAJEPRATAPPUR, PURBA BARDHAMAN, WEST BENGAL-713101

2. Eligibility

You must be at least 18 years of age to access or purchase products from Aaheal.
If you are under 18, you may only use the website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Use of Website

You agree to use the website for lawful purposes only.
You shall not attempt to interfere with the operation of the website or its associated networks.
Unauthorized access, data mining, or misuse of our intellectual property is strictly prohibited.

4. Products and Services

Aaheal specializes in Ayurvedic and healthcare products intended for general wellness.
All product descriptions, images, and information provided are for informational purposes only.
We do not guarantee that product descriptions or other content is error-free, complete, or up to date.

5. Orders and Acceptance

All orders placed on our website are subject to acceptance by Aaheal.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to pricing errors, product unavailability, or suspected fraudulent activity.
Once an order is confirmed, you will receive an order confirmation via email or SMS.

6. Pricing and Payment

Prices displayed on the website are in Indian Rupees (INR) unless specified otherwise.
Prices may be subject to applicable taxes, duties, and shipping charges.
We reserve the right to change pricing without prior notice.
Payment methods accepted: Credit/Debit Cards, Net Banking, UPI, Wallets, and other secure gateways.

7. Shipping and Delivery

Shipping timelines are mentioned in our Shipping Policy.
International shipping may be subject to additional customs duties and regulations.
Aaheal is not responsible for delays caused by courier partners, customs clearance, or unforeseen circumstances.

8. Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy.
Returns are only accepted in cases of damaged, defective, or incorrect products.
Refunds will be processed within 7–10 working days once a return is approved.

9. Intellectual Property

All website content, including text, graphics, logos, images, product designs, and trademarks, are the property of Aahan Global Retail Pvt. Ltd.
Unauthorized reproduction, distribution, or use of our content without prior consent is strictly prohibited.

10. User Accounts

Customers may create an account for faster checkout and order tracking.
You are responsible for maintaining the confidentiality of your login details.
Aaheal will not be liable for unauthorized account activity resulting from your negligence.

11. Limitation of Liability

Our products are designed for wellness and general healthcare but do not substitute professional medical advice, diagnosis, or treatment.
Aaheal shall not be held liable for any direct, indirect, or consequential damages arising from product misuse, allergic reactions, or improper handling.
Always consult a healthcare professional before using Ayurvedic supplements or wellness products.

12. Indemnification

You agree to indemnify and hold harmless Aaheal and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from your use of our website or violation of these Terms.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.
Aaheal does not endorse, control, or take responsibility for third-party content, services, or practices.

14. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for violation of these Terms.
Upon termination, your right to use the website will immediately cease.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Purba Bardhaman, West Bengal.

16. Amendments

Aaheal reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

17. Contact Us

For any queries, please contact:
Email: support@aaheal.com
Phone: +91- 9679109065
Address: MALIR BAGAN, BAJEPRATAPPUR, PURBA BARDHAMAN, WEST BENGAL-713101