গোপনীয়তা নীতি

Privacy Policy

Last Updated: October 2025

At Aaheal, operated by Aahan Global Retail Private Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Company Information

Company Name: Aahan Global Retail Private Limited
Brand Name: Aaheal
Registered Office: MALIR BAGAN, BAJEPRATAPPUR, PURBA BARDHAMAN, WEST BENGAL-713101
Customer Care Email: support@aaheal.com
Customer Care Number: +91-9679109065

2. Information We Collect

We may collect the following types of information:

(a) Personal Information

• Name, email address, phone number, billing/shipping address.
• Payment details (processed securely through third-party gateways, not stored by us).

(b) Non-Personal Information

• Browser type, IP address, device details, operating system.
• Pages visited, time spent, and browsing behavior on our website.

(c) Transaction Information

• Order details, purchase history, invoices, and support queries.

(d) Sensitive Information

• We generally do not collect sensitive personal data unless required by law (e.g., GST details for business customers).

3. How We Collect Information

We collect information in the following ways:

• When you register an account on our website.
• When you place an order or make a purchase.
• When you subscribe to our newsletter or participate in promotions.
• When you contact customer care or submit queries.
• Automatically, through cookies and tracking technologies.

4. Use of Information

Your information may be used for:

1. Processing and fulfilling orders.
2. Delivering products and handling shipping.
3. Providing customer support and resolving queries.
4. Sending order updates, invoices, and transaction notifications.
5. Sending promotional offers, newsletters, or marketing messages (only if you opt in).
6. Improving website functionality and user experience.
7. Detecting fraudulent activity or security breaches.
8. Complying with legal obligations.

5. Cookies and Tracking Technologies

• We use cookies to improve your browsing experience.
• Cookies help us remember your preferences, analyze traffic, and personalize content.
• You may disable cookies in your browser, but some site features may not work properly.

6. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Courier partners, payment gateways, IT service providers.
• Legal Authorities: When required by law or to enforce our rights.
• Affiliates/Business Partners: For promotions or collaborations (only with your consent).

7. Payment Security

• All transactions are processed via secure, PCI-DSS compliant payment gateways.
• Aaheal does not store your credit/debit card details on our servers.
• We use encryption and industry-standard practices to ensure transaction security.

8. Data Retention

• We retain customer data for as long as necessary to provide services and comply with legal requirements.
• If you request deletion of your account, we will delete your data except where retention is required by law.

9. International Data Transfers

• If you are accessing our website outside India, please note that your data may be transferred to and processed in India.
• By using our services, you consent to such transfers.

10. Data Protection Measures

We implement reasonable security practices, including:

• Secure servers with firewalls and encryption.
• Limited employee access to customer data.
• Regular audits and monitoring for potential threats.

11. Your Rights

You have the right to:

• Request access to your personal data.
• Correct or update inaccurate information.
• Request deletion of your personal data.
• Opt out of marketing communications.
• Withdraw consent for data processing.

To exercise these rights, contact us at support@aaheal.com.

12. Third-Party Links

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices of such websites. Please review their privacy policies separately.

13. Children’s Privacy

• Our services are not intended for children under 18.
• We do not knowingly collect personal information from minors.
• If we discover such data, we will delete it immediately.

14. Updates to Privacy Policy

• Aaheal reserves the right to update this Privacy Policy at any time.
• Updates will be posted on our website with the “Last Updated” date revised.
• Continued use of our services constitutes acceptance of changes.

15. Grievance Redressal

As per the Information Technology Act, 2000 and rules thereunder, the grievance officer for Aaheal is:

Name: Grievance Officer, Aahan Global Retail Pvt. Ltd.
Email: support@aaheal.com
Address: Bajepratappur, Malirbagan Building, Sadhanpur Road, Near Baitus Salam Masjid, District: Purba Bardhaman, West Bengal – 713101

We will respond to grievances within 30 days.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Purba Bardhaman, West Bengal.

17. Contact Us

For questions regarding this Privacy Policy, contact us at:
Customer Care Email: support@aaheal.com
Customer Care Number: +91-9679109065